Shipping policy
Last updated: October 7, 2026
Davalier ("Davalier," "we," "us," or "our") ships within the United States. This Shipping Policy explains our shipping costs, order processing times, estimated delivery times, and what to do if there is a problem with your delivery.
1. Shipping Overview
| Shipping Information | Details |
|---|---|
| Shipping Cost | Free shipping on all orders |
| Ships To | United States only |
| Processing Time | 1–2 business days |
| Transit Time | 1–3 business days after your order ships |
| Estimated Total Delivery | 2–5 business days |
| Order cut off time | 5:00 PM PT |
| Tracking | Tracking information is emailed when your order ships |
2. Shipping Availability
Davalier currently ships to addresses within the United States only. We do not currently offer international shipping.
Standard shipping is free on all eligible U.S. orders, with no minimum purchase required. The shipping cost displayed at checkout is the final shipping cost, and we do not add hidden shipping fees.
3. Order Processing
Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Orders placed after 5:00 PM PT, on weekends, or on U.S. holidays will generally begin processing on the next business day.
After placing your order, you will receive an order confirmation email. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are estimates and may occasionally be affected by order volume, holidays, or circumstances outside our control.
4. Delivery Times
After your order has shipped, standard delivery generally takes 1–3 business days.
The estimated total delivery time is therefore approximately 2–5 business days from the date your order is placed.
Delivery may also be delayed due to severe weather, carrier delays, holidays, incorrect addresses, high shipping volumes, or other circumstances beyond our control.
Business days do not include weekends or U.S. federal holidays.
5. Tracking Your Order
Once your order ships, we will send a shipping confirmation email with your tracking number.
Please allow up to 24–48 hours for tracking information to become active or update after your package has been shipped.
You can also track your order through our Track Order page on the Davalier website.
If you have not received a shipping confirmation within 3 business days after placing your order, please check your spam or junk email folder. If you still cannot locate it, please contact our customer support team.
6. Shipping Address
Please carefully review your shipping information before completing your purchase. Davalier is not responsible for delays or delivery issues caused by an incorrect or incomplete shipping address provided by the customer.
If you need to change your shipping address, contact us as soon as possible at:
Email: support@davalier.com
We may be able to update your shipping address if your order has not yet been processed or shipped. However, we cannot guarantee that address changes can be made after an order has been submitted.
If a package is returned to us because of an incorrect or incomplete shipping address, we will contact you regarding available options. Additional shipping charges may apply if the package needs to be reshipped.
7. Delayed, Lost, or Damaged Packages
Delayed Packages
If your order has not arrived within 5 business days after receiving your shipping confirmation, please contact us. We will review the tracking information and work with the carrier to help resolve the issue.
Lost Packages
If the shipping carrier confirms that your package has been lost in transit, Davalier will work with you to determine an appropriate resolution, which may include a replacement or refund, subject to availability and applicable circumstances.
Damaged or Incorrect Items
If your order arrives damaged, defective, or contains an incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing the information, we may provide a replacement, store credit, or refund, depending on the circumstances and product availability.
Please also review our Return & Refund Policy for additional information.
Package Marked "Delivered" but Not Received
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location.
- Check with household members or neighbors.
- Check whether the carrier left the package in a secure location.
- Contact the shipping carrier if necessary.
- Contact Davalier within 5 business days of the delivery scan if the package remains missing.
We will do our best to assist you and, where appropriate, help initiate an investigation with the carrier.
8. Order Cancellations
You may request to cancel or modify an order before it has been fulfilled or shipped.
Please contact us as soon as possible if you need to cancel or change an order.
Once an order has shipped, it cannot be cancelled while it is in transit. After delivery, you may be eligible to return the order according to our Return & Refund Policy.
9. Taxes and Fees
Applicable sales tax will be calculated at checkout based on your shipping address and applicable laws.
Any applicable taxes will be displayed during checkout before you complete your purchase.
10. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact us:
Website: davalier.com
Email: support@davalier.com
Phone: +1 (951) 407-0726
Address: 25281 Northrup Dr, Laguna Hills, CA 92653,United States
Support Hours: Monday–Friday, 9:00 AM–6:00 PM PT
We are happy to help with any shipping-related questions or concerns.