FAQ
Last updated: October 7, 2026
Welcome to the Davalier Help & FAQ Center. Here you'll find answers to common questions about our products, shipping, orders, returns, payments, and customer support.
1. Shipping & Delivery
How much does shipping cost?
We offer free standard shipping on all orders. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.
Where do you ship?
Davalier currently ships to addresses within the United States.
At this time, we do not offer international shipping.
How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding U.S. federal holidays.
Orders placed after our daily processing period, on weekends, or on holidays may begin processing on the next business day.
How long does delivery take?
After your order has been processed and shipped, standard delivery generally takes approximately 1–3 business days.
The estimated total delivery time is approximately 2–5 business days from the time your order is placed.
Delivery times are estimates and may vary due to carrier delays, weather, holidays, high shipping volumes, or other circumstances outside our control.
How can I track my order?
Once your order ships, we will send you a shipping confirmation email containing your tracking information.
Please allow up to 24–48 hours for tracking information to become available or update after your order has shipped.
If you have questions about your shipment, please contact our customer support team.
2. Orders & Cancellations
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact us as soon as possible.
Cancellation or modification requests can generally be accommodated before your order has been fulfilled or shipped.
Once an order has shipped, it cannot be cancelled while in transit. After delivery, you may be able to return the item according to our Return & Refund Policy.
Will I receive an order confirmation?
Yes. After your payment has been successfully processed, we will send an order confirmation email to the email address provided during checkout.
Your confirmation will include important information such as your order number, purchased items, and order total.
What should I do if I entered the wrong shipping address?
Please contact us as soon as possible if you notice an error in your shipping address.
We may be able to update the address if your order has not yet been processed or shipped. Once an order has shipped, we may not be able to change the delivery address.
3. Returns & Refunds
What is your return window?
Davalier accepts eligible returns within 30 days of delivery.
Items must meet the conditions outlined in our Return & Refund Policy.
What are the conditions for returns?
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must not show signs of damage or excessive wear.
- Original packaging should be included where applicable.
- Proof of purchase or your original order number is required.
- The return request must be submitted within the applicable return period.
Additional conditions may apply. Please review our Return & Refund Policy before sending an item back.
Is there a restocking fee?
We do not charge a restocking fee on eligible returns unless otherwise stated for a specific product or order.
Who pays for return shipping?
For items that arrive damaged, defective, or incorrect, please contact us before returning the product. We will review the issue and provide appropriate return instructions.
For returns due to a change of mind, preference, or other reasons not caused by an error or product defect, the customer may be responsible for return shipping costs, as described in our Return & Refund Policy.
When will I receive my refund?
Once your returned item is received and inspected, an approved refund will generally be issued to your original payment method within 10 business days.
Your bank or payment provider may require additional time to post the refund to your account.
4. Payments & Billing
What payment methods do you accept?
Davalier accepts the secure payment methods available through our Shopify checkout. Depending on your device and checkout eligibility, available methods may include:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- Other payment methods displayed at checkout
Available payment options may vary depending on your location, device, and checkout settings.
What currency will I be charged in?
Our prices and transactions are displayed and processed in United States Dollars (USD / $).
Are there any hidden fees?
No! We aim to clearly display applicable product prices, shipping charges, and taxes before you complete your purchase.
Any applicable sales tax is calculated at checkout based on your delivery address and applicable tax requirements.
5. Product Information & Care
How do I find the right product or size?
Product specifications, dimensions, materials, colors, and other relevant information are provided on the individual product page whenever applicable.
We recommend reviewing the product description carefully before placing your order.
If you have a question about a specific product, our customer support team will be happy to help.
How should I care for my product?
Care instructions can vary depending on the product and materials used.
Unless the individual product page provides different instructions, we recommend:
- Following the care instructions provided with the product.
- Avoiding harsh chemicals or abrasive cleaning products.
- Avoiding excessive moisture when not recommended.
- Allowing products to air dry naturally when applicable.
- Storing products in a clean, dry place when not in use.
For product-specific care questions, please contact us before cleaning or treating the item.
Are product colors shown accurately online?
We make every effort to display product colors and images as accurately as possible.
However, colors may appear slightly different depending on your screen, monitor, brightness settings, or device.
6. Damaged, Defective, or Incorrect Items
What should I do if my order arrives damaged?
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging, if applicable
- Our team will review the information and work with you to determine the appropriate resolution.
What if I receive the wrong product?
Please contact us as soon as possible and provide your order number and clear photos of the item you received.
Do not return the item before contacting us. We will provide return or replacement instructions when necessary.
7. Customer Support
How can I contact Davalier?
Our customer support team is available to assist with questions about products, orders, shipping, returns, payments, cancellations, and other customer service matters.
Davalier
Email: support@davalier.com
Phone: +1 (951) 407-0726
Address: 25281 Northrup Dr, Laguna Hills, CA 92653
Customer Support :
Monday–Friday, 9:00 AM–6:00 PM PT
We aim to respond to customer inquiries within 24 business hours, Monday through Friday.
8. Still Have Questions?
If you couldn't find the answer you're looking for, please contact the Davalier customer support team.
We're here to help with your questions and make your shopping experience as easy and enjoyable as possible.
Email: support@davalier.com
Phone: +1 (951) 407-0726