Refund policy
Last updated: October 7, 2026
Davalier ("Davalier," "we," "us," or "our") wants you to be happy with your purchase. This policy explains how returns, refunds, exchanges, and cancellations work for orders placed on www.davalier.com.
1. Return Period
You may request a return within 30 days of the delivery date. Requests made after 30 days may not be accepted.
2. Return Eligibility
To be eligible for a return, the item must be:
- Unused and in the same condition in which you received it
- In its original packaging
- Complete, with all accessories, batteries, cables, and components included
- Accompanied by your order number or proof of purchase
3. Items That Cannot Be Returned
The following items are not eligible for return:
- Items that show signs of use, misuse, or damage caused after delivery
- Items missing parts, accessories, or original packaging
- Items returned without prior approval from our support team
- Items returned after the 30-day return period
4. How to Start a Return
1. Email us at support@davalier.com with your order number, the item(s) you want to return, and the reason for the return.
2. Our support team will review your request and reply within 1 business day.
3. If your return is approved, we will send you return instructions and a prepaid return shipping label.
4. Pack the item securely in its original packaging and ship it using the instructions we provide.
Please do not send any item back before your return is approved. Returns sent without approval may not be processed.
Return address:
25281 Northrup Dr, Laguna Hills, CA 92653,United States
Please keep your tracking number until your refund is complete.
5. Return Shipping Costs
For approved returns from U.S. orders, Davalier covers the return shipping cost. We will provide a prepaid return label, and we do not charge restocking fees.
6. Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us at support@davalier.com within 30 days of delivery. Please include:
Your order number
A short description of the problem
Clear photos of the item and the packaging
After we review your request, we will offer a replacement (if available) or a full refund.
7. Refunds
After we receive and inspect your returned item, we will email you to tell you whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days of approval. Your bank or card provider may need additional time to show the refund in your account.
If you have not received your refund:
1. Check your bank or card account again.
2. Contact your card issuer or payment provider.
3. If it still has not arrived, email us at support@davalier.com and we will look into it.
8. Exchanges
If you would like a different color, size, or product, contact us at support@davalier.com. Depending on availability, we may process an exchange as a return followed by a new order.
9. Order Cancellations
You may cancel or change an order before it has shipped. Please contact us as soon as possible:
Email: support@davalier.com
Phone: +1 (951) 407-0726
Once an order has shipped, it cannot be cancelled. After delivery, you may request a return under this policy.
10. Lost or Delayed Packages
If your order has not arrived within the delivery window shown in our Shipping Policy, please contact us with your order number. If the carrier confirms the package is lost, we will send a replacement or issue a full refund.
11. Contact Us
Email: support@davalier.com
Phone: +1 (951) 407-0726
Address: 25281 Northrup Dr, Laguna Hills, CA 92653,United States
Support hours: Monday–Friday, 9:00 AM–6:00 PM PT